Reference

p2000m Privacy Policy For Your Account

p2000m Privacy Policy explains how we collect, use and protect the details connected with your account, wallet activity and device access.

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CONTACT ROUTES

Three Ways To Ask About Privacy

A clear contact path helps when you want to understand a record, correct an account detail or ask why a device entry appears in your history.

Account request Use the account help path when your phone number, verification record or profile detail…
Wallet record For a DANA, OVO, GoPay or QRIS receipt question, send the transaction reference through…
Access concern If a new device entry or sign-in does not look familiar, contact us through…
DATA PRACTICES

How p2000m Handles Policy Requests

Privacy work is part of the account flow rather than a separate promise on a page. We separate identity details from payment references where the process allows, limit staff access to what…

Collected details

We receive details you enter during account opening, such as a phone number and verification response. We also create service records when you sign in, change account settings, open a game such as Lightning Roulette Room, or ask support to trace a wallet status.

Payment references

We use transaction references rather than your external wallet password when checking DANA, OVO, GoPay or QRIS activity. Bank transfer and virtual account records can be linked to the account request they support, helping us resolve mismatched receipts without collecting unrelated banking details.

Cookies and devices

Cookies can retain a selected setting, while device signals help us notice an unusual sign-in from a new browser or phone. You can manage browser permissions, but removing necessary cookies may require another phone verification before account access continues.

Account security

Phone verification is used before account access and during selected security checks. We may ask you to confirm account details when a request involves a wallet record or a change to personal data, reducing the chance that another person changes your profile.

Retention period

We keep account, security and transaction records only for the period needed for service, dispute handling, security checks and legal duties. When a record is no longer needed, our process removes it or separates it from direct account identification where possible.

Change requests

To request access, correction or deletion, contact account support with the phone number linked to your account and a short description of the request. Do not send a wallet password. We may verify ownership before changing or releasing personal data.

Privacy Policy Questions For Indonesia

These Privacy Policy answers focus on the account questions you are most likely to have before opening an account or contacting us. They explain how records connected with p2000m, local wallets, device access and account changes are handled. If your situation is not covered, use the relevant support path and quote only the minimum detail needed to locate your account.

The p2000m Privacy Policy covers account details, phone verification, device access records, cookies, support requests and transaction references. It explains why we use those records, how we protect them, when retention may apply and how you can request access, correction or deletion where local law permits.

No. When we check DANA or QRIS activity, we use the transaction reference and related account details needed to match a receipt. We do not need your external wallet password for that check. Never send a wallet password through account support or any request route.

Phone verification helps us confirm that the person requesting account access or a data change controls the linked phone number. We may repeat that check when a request involves a wallet record, a new device or a sensitive profile change.

Yes. Contact account support with the phone number linked to your account and identify the detail that needs correction. We may ask for an ownership check before changing it, then explain whether the correction is complete or needs another step.

Send a deletion request through account support and state which account it concerns. We first verify ownership and assess whether any security, transaction or legal record must remain. Where local law permits, data no longer required is removed or separated from direct identification.

Yes. The Privacy Policy describes cookies and device signals used to retain settings and identify unusual access on a phone or desktop browser. You can change browser permissions, although removing necessary cookies may trigger phone verification when you return.

Yes. Access and eligibility depends on local law, including the rules that apply to your location in Indonesia. Where local law permits, we use the account and privacy processes described here. If eligibility is unclear, contact support before submitting extra personal details.

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